As a taxi passenger, your rights include the following

• Your taxi driver must take you anywhere in the Richmond Virginia metropolitan area and nearby surrounding counties.
• Your taxicab must be clean, which includes clean windows and seating areas.
• The taxi driver must provide a receipt upon request. The receipt must include the taxi driver'sfull given name, proper identification number, tag number of the vehicle, date and times and the exactmetered fare.
• The taxi should display the taxi driver ID clearly on the passenger's side visor. This should be clearly visible at all times.
• The taxi vehicle must display the passenger rights on the back of the passenger seat.
• Your driver must turn off any music or radio when you ask them to.
• You have the right to transport small petsprovided they are inside a pet carrier, unless the taxicab operator can show a certificate of medical exemption in case of pet allergies and other medical conditions.
• You have the right to bring in mobility wheelchairs, assistive devices, and guide/service dogs.
• Your driver must take the most reasonable route to your destination.
• The taxicab driver must follow your directions.
• Prompt pick up from your stated origin. The driver must inform you well in advance if he/she is unable to pick you up.
• Your driver must provide a safe ride and follow all traffic rules and statutory speed limits.
• Your driver must be courteous, polite and speak fluent English.
• Your driver must accept major credit cards like Visa, Discover, MasterCard and American Express.
• Your driver cannot refuse to charge your card for smaller fares.
• Your driver cannot discriminate a passenger based on gender, ethnicity, race or religion.
• Your taxicab driver cannot pick up other passenger to share the ride with you unless you agree to it.
• You cannot be charged any surcharges other than the actual meter reading and any toll charges incurred.
• You have the right to get a copy of the toll receipt.
• Your driver cannot ask you where you are going before letting you in. He is expected to drive you to any reasonable destination within his service area. You are however expected to let him know in advance about any long distance rides which may necessitate crossing county lines or interstate borders.
• You have the right to proper working air conditioning (heating and cooling) during your trip.
• You cannot be charged for extra passengers unless the vehicle is a van. For a van taxicab you can be charged a maximum of $1 for the 2nd, 3rd and 4th passenger.

Your taxi driver too has rights of his own. His rights are as follows:

• The right to refuse a ride to any passenger who appears to be inebriated under the influence of alcohol and/or drugs.
• The right to ask an unruly passenger to get off. Unruly behavior would include yelling, using profanity or swear words or being extremely impolite and rude. Please be polite.
• The right to refuse anyone who appears to be carrying any illegal or controlled substances like drugs or drug paraphernalia.
• The right to ask you to stop smoking, drinking or eating inside the cab.
• The right to ask you for a deposit of the estimated fare in advance in certain circumstances.
• The right to deny you a ride if he believes his/her life is in danger.
• The right to ask you to wear seat belts.
• The right to refuse making change of large bills. Your driver may not carry a lot of cash at all times due to safety concerns.
• The right to refuse large pets from traveling in the vehicle.
• The right to refuse interstate rides or long distance rides out of his service area.